Meta Business Support & Business Manager Recovery
Struggling with Meta Business Suite or Business Manager issues?
Whether your account’s been disabled, hacked, or caught in Meta’s endless red tape, we provide expert, hands-on support to get everything back under control—fast.
We specialise in:
• Meta Business Suite support for setup, optimisation, and troubleshooting
• Business Manager support including recovery from restrictions, disabled ad accounts, and hacked profiles
• Communicating directly with Meta support and navigating their appeal process on your behalf
• Reinstating ad accounts, regaining access, and securing your business presence on Meta platforms
• Are You Having Issues connecting Facebook pages to Instagram in Meta Business Suite?
• Have you lost admin access due to employees leaving your business?
If your personal profile has been disabled or compromised unfortunately I can only help business accounts due to admin access rights and privacy. I have compiled this support page please reference this.
Running Ads from a Personal Facebook Account?
Firsty, most people have no idea they are.
Read This.
One of the biggest mistakes we see is businesses running ads from personal ad accounts.
It might seem easier at first, but this setup puts your entire ad strategy at risk.
Personal ad accounts are far more likely to get flagged, disabled, or even hacked—with little to no way of recovering them. By using a properly structured Business Manager and Business Ad Account, you gain:
• Stronger account security and admin control
• Easier team access and asset management
• Protection from Meta’s increasingly strict ad policies
• Better visibility and control across campaigns, audiences, and data
If you’re unsure how your account is set up, or you’ve been running ads from your personal profile—now’s the time to switch.
Meta Business Suite and Business Manager Correct Setup Matters for Security and Performance
A properly set up Meta Business Suite and Business Manager is more than just a tech task—it’s the foundation of campaign success and account safety.
Meta Business Suite and Meta Business Manager are two core platforms businesses use to manage their presence on Facebook and Instagram—but many people confuse the two or miss setting them up properly.
Meta Business Manager is the foundational tool that houses all your business assets—like ad accounts, Facebook Pages, Instagram profiles, Pixels, and team permissions. It’s essential for keeping your business separate from your personal profile and allows for secure access control.
Meta Business Suite, on the other hand, is a more user-friendly interface built on top of Business Manager, giving you access to messaging, content scheduling, insights, and ad management in one place. Both platforms work hand-in-hand, and having them set up correctly is critical for account security, seamless team collaboration, and running effective ad campaigns.
We ensure everything is configured correctly so you can scale confidently without the risk of shutdowns or data loss.
From assigning the right admin roles to installing your Meta Pixel and verifying your domain—we’ll bulletproof your Meta infrastructure and clean up the mess left behind by DIY setups.
If your account has been hacked or disabled, speed and expertise matter. We help recover access, secure your assets, and implement systems to prevent it from happening again. Plus, we optimise your setup so your campaigns run smoothly, track properly, and perform at their full potential.
Need Help with Your Meta Setup or Recovery?
Whether you’re in panic mode or just want peace of mind, we’re here to help. Reach out today to book a call and let’s get your Meta presence back on track—safer, stronger, and set up for success.
Real Client Results
Here are a few examples of businesses we’ve helped recover, rebuild, and thrive after running into issues with Meta Business Suite, Business Manager, or Ads Manager:
Google Reviews
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Elisha is a star. She was always super helpful with any of my questions and always making sure I was at the top of the search with my company. I couldn't recommend her more!!
Michael Howell
7 June 2026 -
i highly recommend Elisha from Web Domination. Our META account had been hacked and i was panicked and stressed!!. Im so happy that i came across Elisha who helped me regain access whilst working with META to regain control of my page also. . I felt listened to and supported, whilst having honest feedback .
Hayley Carter
3 June 2026 -
Elisha has been an absolute pleasure to work with; helping me get socials set back up after an instagram hack. Would recommend for any small business looking for a trusted, easy to communicate with hand!
Chris
14 April 2026 -
Working with Elisha has been amazing . Really proactive and efficient . I had lost full access of my business facebook page and got recovered in a couple weeks . The communication and process have been really easy and she has a lot of knowledge in meta business platforms which can be hard to navigate. Service highly recommended. Thanks so much 🙏
Terra Firma Dining
11 February 2026 -
We were getting impressions but very few enquiries. Web Domination helped us understand where our local SEO and visibility was breaking down and focused on improving our local search presence. Within months, enquiries became more consistent and more relevant. We continue to work with Elisha as she is results driven and that grows our business too.
George Xian
7 January 2026 -
Elisha was outstanding. I had been trying to solve a FB / Instagram issue for two years and she fixed it in 30 mins! Knows her stuff and was a pleasure to deal with. Will be using her again and can recommend without hesitation.
Southern Seagreens
30 December 2025 -
We are so happy we engaged Elisha! She was incredibly easy to work with and solved a Facebook access issue we had honestly given up on. She was determined at every step, going above and beyond to fix the problems we were experiencing across the Meta platforms. Elisha was an absolute pleasure to work with, and we would highly recommend her business to anyone needing help with Meta accounts or support.
Mackay Cutters
18 November 2025
Meta Business Support Client Work
A Hacked Meta Business Account Bringing Ads to a Halt
Dermaluxe Beauty, an Australian beauty and aesthetics business, woke up one day to find their Facebook Business Manager account had been compromised. Within hours, they had lost admin access to their Facebook Page, their ad accounts were frozen, and their Instagram integration had broken — taking their entire paid advertising operation offline.
Despite spending numerous hours attempting to resolve the issue, and engaging their own marketing team, Meta’s standard support channels provided no resolution. Every day without ads meant lost revenue and lost customers.
Read the full story and how this account was recovered: Dermaluxe Beauty Compromised Account Case Study
CLIENT:
Stamp and Grind Post Office, Condong, NSW
Client Overview :
When Stamp and Grind Post Office in Condong changed ownership, Web Domination was brought in to facilitate the transfer of the business’s social media assets to the new owners. The process faced unique challenges: Meta Business Suite was set up for posting to the Facebook page and Instagram by the current owners, however, the page was attached to a Business Portfolio set up by the owners before them, owners, making the handover more complex. Without their involvement, gaining administrative access and transitioning ownership would prove to be very difficult.
Challenges:
Web Domination began by securing admin access to the Facebook page but encountered challenges with the Business Portfolio, which was initially set up by the previous owners and was now out of the new owner’s reach. To navigate this, Web Domination coordinated with Meta Support to identify who held full administrative access to the Meta Business Manager. Once it was confirmed that the original owners had that control, we needed to track them down, as they had relocated to Europe. Using social media channels, we reached out to the previous owners and provided detailed instructions on adding Web Domination as full administrators within the Business Manager. This persistent, multi-channel approach ultimately enabled us to gain the permissions needed for the transfer.
Results:
A on-site meeting enabled a comprehensive handover of the Meta Business Manager assets to the new owners. During this meeting, Web Domination also facilitated the transfer of the Google Business Profile, ensuring all digital assets were properly transitioned. With full control now granted, the new owners can seamlessly manage their online presence, marking a smooth transition with minimal disruption to the business’s digital operations.
Timeline: 4 weeks.
Visit Stamp and Grind Facebook page
CLIENT:
Moneysmith Group, Murwillumbah, NSW
Client Overview :
The Moneysmith Group in Murwillumbah engaged Web Domination to address limited access to their Meta Business Suite, which was preventing them from fully managing and posting to their Facebook page. The client was experiencing persistent issues that affected their ability to use Meta’s full suite of applications, signaling a more complex access restriction that required a deeper investigation into their account status.
Challenges:
Web Domination conducted an on-site visit to examine the backend of the client’s Meta profile and account setup. Initial findings suggested that their access to Meta Business Suite’s full features was disabled. To resolve this, Web Domination reached out to Meta Support, which involved two support calls and follow-up case chats to diagnose the issue. Meta Support confirmed that the client’s account was restricted due to an unverified identity status, a requirement to restore full access. After briefing the client on the need to verify their identity using a credit card, they were reassured about the process and completed it, quickly regaining full access.
Results:
Web Domination conducted an on-site visit to examine the backend of the client’s Meta profile and account setup. Initial findings suggested that their access to Meta Business Suite’s full features was disabled. To resolve this, Web Domination reached out to Meta Support, which involved two support calls and follow-up case chats to diagnose the issue. Meta Support confirmed that the client’s account was restricted due to an unverified identity status, a requirement to restore full access. After briefing the client on the need to verify their identity using a credit card, they were reassured about the process and completed it, quickly regaining full access.
Timeline: 4 weeks.
MoneySmith Group Facebook page
CLIENT:
Murwillumbah Show Society, Murwillumbah, NSW
Client Overview :
Murwillumbah Showgrounds contacted Web Domination due to issues posting to their Instagram account via Meta Business Suite, and an onsite visit was required to investigate these challenges.
While on-site, the showgrounds team also raised concerns about receiving numerous calls intended for a local Auto One store, adding another layer to the project.
Actions:
Web Domination visited the site to observe the issues firsthand and explored all areas of the client’s Meta Business Suite and Business Portfolio setup. After extensive troubleshooting, it was discovered that two separate Business Managers/Portfolios had been created. This was likely due to a prior Instagram advertisement run from the app itself, which automatically creates a new business portfolio if accounts are not connected correctly. To rectify this, Web Domination contacted Meta Support, provided a detailed letter and the necessary documentation, and requested that the Instagram account be transferred to the appropriate Business Manager.
Meanwhile, for the Auto One calls, Web Domination identified an outdated blog link from a years-old Auto One event held at the showgrounds, which included the showgrounds’ contact number.
Results:
Within 48 hours, Meta Support resolved the Business Manager issue, allowing Web Domination to complete the setup on-site with security measures, including two-factor authentication and full administrative access.
For the Auto One issue, Web Domination successfully reached out to the blog’s owner and requested the removal of the showgrounds’ contact information from the outdated directory listing. This comprehensive resolution allowed the Murwillumbah Showgrounds team to resume regular online operations, free from technical disruptions and misdirected calls.
Timeline: 4 weeks.
Murwillumbah Showgrounds Facebook page
Client Overview
Southern Seagreens engaged Web Domination after struggling for over two years to connect their Facebook Page to their Instagram account within Meta Business Suite. Despite working with multiple agencies, the issue remained unresolved, preventing the business from fully utilising Meta’s advertising, scheduling, and tracking capabilities.
An initial review confirmed that the Facebook Page itself was connected to another Business Manager. A Facebook page and Instagram
Actions
Web Domination conducted a full Meta ecosystem and permissions audit to identify the root cause of the issue rather than applying surface-level fixes.
During this audit, we identified several critical problems:
During the troubleshooting audit, Web Domination identified the true cause of the long-standing connection issue.
- Instagram Professional Account had automatically created its own Business Manager
The Instagram account had independently generated a separate Meta Business Manager at the time it was converted to a professional account. This resulted in the Instagram asset being owned by a different Business Manager to the Facebook Page. - Facebook Page and Instagram were owned by separate Business Managers
While the Facebook Page was correctly assigned to an existing Business Manager, the Instagram account was locked inside its own Business Manager. Because Meta does not allow an Instagram account to be linked to a Facebook Page across different Business Managers, the connection could not be completed—regardless of permissions or admin access.
Results
Following the restructure and corrections:
• The Instagram account was successfully connected to the Facebook Page within Meta Business Suite
• Full business-level ownership of all assets was established
• The Meta Business Manager was correctly configured for long-term scalability
• A new ad account and Meta Pixel were set up and connected to the Shopify website
• Audience tracking and retargeting capabilities were activated
• The client gained full access to Facebook and Instagram advertising, analytics, and scheduling tools
What had been an unresolved issue for over two years was resolved quickly by identifying and fixing the core structural and ownership issues, not just surface-level settings.
Southern Seagreens now operates within a clean, fully connected Meta ecosystem that supports growth, advertising, and data-driven marketing decisions.
Timeframe: 30mins
Client Overview
Mackay Cutters Football Club engaged Web Domination after losing full administrative control of their Facebook Page following the departure of a staff member. While the club still had partial access to the Page, no remaining user held full admin privileges, restricting their ability to manage settings, assign roles, secure the account, and run campaigns.
This posed a significant operational and security risk for the organisation, particularly for a high-profile sporting club with an active community presence and ongoing marketing requirements.
Actions
Web Domination conducted an access and ownership audit of the Facebook Page and associated Meta assets and identified the following issues:
- Full admin access was tied to a former employee
- The departing staff member retained ownership-level permissions, leaving the club without a current administrator who could manage roles or reclaim control.
- Remaining users only had partial permissions
- Existing access was limited to editor-level roles, which prevented the club from assigning new admins, changing ownership settings, and running advertising campaigns.
Results
Web Domination worked directly with Mackay Cutters Football Club and Meta Support to resolve the issue.
Actions taken included:
- Verifying business ownership and authority with Meta
- Submitting the required documentation to support an admin access recovery request
- Liaising with Meta to remove legacy admin access tied to the former employee
- Reinstating full admin privileges to two current Mackay Cutters staff members
- Securing the Page to prevent future access issues
Full administrative control of the Facebook Page was successfully restored
Two authorised employees now hold full admin access
The Page is secured against future staff changes
The club can confidently manage content, settings, advertising, and permissions moving forward
By understanding Meta’s ownership framework and escalation processes, Web Domination was able to recover access efficiently and safeguard the club’s digital assets for the future.
Timeframe: 6 weeks
Marketing A Business Online For Growth And Profit.
The next steps once you have the above five steps in place is to implement website SEO. Businesses without SEO might as well be fully offline as these businesses are preventing themselves from having access to half of all internet users.
Working with an SEO professional will help place your business in front of viewers the right way, the first time, with no work on your part.
Get in touch with us today, and let’s place your business where it deserves to be, on the first page.